Refund policy

30-Day Returns

At K18Hair, your satisfaction is our priority. If you are not completely happy with your purchase, contact us within 30 days of delivery to request a return.

Return Conditions

Items must be unused and in their original condition and packaging. Please include proof of purchase. Do not send a return before receiving authorization and instructions.

Return Shipping Fee

If an item arrives damaged, defective or different from what you ordered, K18Hair will cover the return or exchange shipping cost. For returns for personal reasons, the customer is responsible for return shipping.

Refunds

After we receive and inspect an approved return, we will email you about the refund decision. Approved refunds are sent to the original payment method within 10 business days. Banks and card issuers may need additional time to post the refund.

For help, email sarrahsanchez941@gmail.com.